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Points of Contact

Contact information for the University IT Services is listed here. Please note, that there is limited personal support available in the English language.

First Point of Contact - IT Services Hotline (from outside the university only from a university e-mail account

Phone: 203-4666 

Monday to Thursday: 9am - 12 noon and 1pm - 3pm

Friday: 9am - 1pm


Main Offices

Freiburg University IT Services
79104 Freiburg

  • Head Office

  • Secretary
    Fax 203-4643
    • Tina Dutt, Raum 107, Tel.: 203-4691 (insb. Buchhaltung)       
    • Kathrin Maier, Raum 108, Tel.: 203-4653  (insb. Buchhaltung/Raumbuchung, ZEUS)
    • Melisa Mustafovic-Brüstle, Raum 107, Tel.: 203- 4667 (insb. Personal; Controlling)



Departments and Management Groups

  • Operations and User Services
    Ulrich Gehring, 203-4671

     Replacement: Simon Fuchs, 203-4629

  • Campus-Management
    Dr. Thomas Mann, Tel.: 203-4656

     Replacement: Lydia Ebner, 203-9660

  • Virtualization & Storage
    Dr. Detlev Degenhardt, 203-4655

  • E-Learning
    Dr. Nicole Wöhrle, 203-4690

     Replacement: Marko Glaubitz, 203-9876

  • Network and Communication Services
    Willibald Meyer, 203-4640

     Replacement: Martin Skarda, 203-4658

    • Telephone Technical Group
      Guido Ruesch, 203-4105
  • Central Services 
    Dr. Randolph Welte, 203-4698


University IT Services Task Coordination

Application Guidance, PC and Equipment Procurement

  • Regional Procurement of PCs and Laptops nach oben

General Advice (especially for students)

General Questions for University IT Services, Helpdesk

nach oben


Mail-Server, Mailing lists

  • Office Hours: Mo, Wed, Fr 9.00-12.00, Wed 14.30-16.00
    Claudia Herold, Room 009; Phone: 203-4673


nach oben

User Services

UniAccount user registration, password problems, UniCard for Guests

  • Room 001
  • Office Hours: Tuesday - Thursday 9.00-12.00 a.m.
  • nach obenPhone: 0761 203-4623, -4627

Software Licenses

Campus licenses, software shop, statistics- and mathematics Software

  • SPSS
    Tamara Ursprung, 203-4647
  • Campus licenses and University Software Shop (General)
    Tamara Ursprung, 203-4647


IT-Operations in Research and Teaching

IT-Infrastructure, Management systems, Databases, Office programs, virtualization, Back-up, etc.

  • Applying for use of infrastructure for research projects

      Dr. Dirk von Suchodoletz, 203-4602

  • PC and Windows Support; Matthias Schering, Phone: 203-9877
  • Central Database Service; Philipp Michels, Phone: 203-4669
  • Virtualization infrastructure

     Philipp Michels, 203-4669

     Dr. Raphael Pesché, 203-4621

  • Storage systems
     Dr. Raphael Pesché, 203-4621

  • Backup-/Archive-System; Ulrich Gehring, Phone: 203-4671

     Bernd Wilmann, 203-4665

      Abbas Hammoud, 203-4618

  • Diagnosis and Reparation Services (DRD)
    Simon Fuchs, 203-4629

nach oben

Administration IT

Support for university administration (applications and systems)

HOTLINE: Support form 

Managed Computer Labs

Support for Windows-Workplaces (Managed IT-Service), PC-Pools (Linux & Windows), Computer labs (in IT Services, the University Library, and other sites)

  • Technical support for Windows workplaces and PC-Pools 203-4680
  • Support for supervised workspaces 
    Matthias Scharring, 203-9877
  • Virtual Teaching environments

      Dr. Dirk von Suchodoletz, 203-4620

  • University IT Services Computer Labs (Guidance for teaching staff)
    Thomas Minnich, 203-4617
  • University IT Services Computer Labs (Room Booking)

nach oben

High Performance Computing

High Performance Computing, Virtual Research Environment, Cluster

    • Distributed Computing 
      (Cluster, Grid, Handling of large data sets)
      Dr. Dirk von Suchodoletz, 203-4602
    • High Performance Computing NEMO  
      Michael Janczyk, 203-4609
      Bernd Wiebelt, 203-67982
      Anton Gamel, 203-4670
    • C5 Competency Centre, Neuroscience, Elementary Particle Physics, Microsystem-Engineering
      Michael Janczyk, 203-4609
      Bernd Wiebelt, 203-67982
    • ATLAS Grid.Ressource (Storage and Compute) 
      Anton Gamel, 203-4670


Webserver, Content Management System

WWW-Server, personal websites (Omnibus),  Content management system (CMS)


nach oben

Network and Telephone

Internet Guidance and Connections, WLAN, Telephone facilities and equipment, VoIP Telephones, Cell phones for employees

University Network


Telephone technology

  • Reporting of telephone disturbances and connection failures in the University network
    Telephone Disturbance Center (Telephone devices and auxillary equipment, fax, voice over IP terminal equipment) - Mail to
  • Support for new installations incl. guidance for phones
    Guido Ruesch, 203-4105

nach oben

Videoconferencing and rental equipment

Video conferencing, video servers, digital libraries, and rental equipment

nach oben

E-Learning Services 

Learning and Teaching Platform ILIAS, Lecture recordings, Wikis for teaching,Virtual classroom, work-groups, BSCW 



Campus Management 

Student Management Services:

  • Application and admission process
  • Student administration
  • PhDStudent administration
  • Examinations administration
  • Course administration
  • Study management