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Points of Contact

Contact information for the University IT Services is listed here. Please note, that there is limited personal support available in the English language.

Main Offices

Freiburg University IT Services
Hermann-Herder-Str.10
79104 Freiburg

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Departments

Departments and Management Groups

  • Operations and User Services
    Ulrich Gehring, 203-4671
  • Information systems
    Dr. Detlev Degenhardt, 203-4655
  • Servicecenter E-Learning
    Dr. Nicole Wöhrle, 203-4690
  • Network and Communication Services
    Willibald Meyer, 203-4640
  • Telephone Technical Group
    Guido Ruesch, 203-4105
  • Technology and Development
    Dr. Volker-Henning Winterer, 203-4646

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University IT Services Task Coordination

Application Guidance, PC and Equipment Procurement

  • Guidance for Applications according to §91b
    Prof. Dr. Gerhard Schneider, 203-4625
  • PC and Equipment Procurement
    Bernhard Bußhardt, 203-4644
  • Regional Procurement of PCs and Laptops
    Anna Imbery-Dold, 203-4628 (mornings)
    Dr. Detlev Degenhardt, 203-4655

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General Guidance

General Questions for University IT Services, Helpdesk for Telephone and Mobile HiWi

  • beratung@rz.uni-freiburg.de (if outside the University only possible with University e-mail address)
  • Contact Form (German)
  • Student Helpdesk 
    University IT Services, Room -103, Tel. 203-4620
    University IT Services Branch Offices University Library Building 2, Ground floor, Tel. 203-4603
    See Hours of Operation
  • Telephone Helpdesk: 203-4666
    Mo-Fr 09.00-12.00 Uhr
    Mo+Tu+Th 13.00-16.00 Uhr

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E-Mail

Mail-Server, Mailing lists

postmaster@rz.uni-freiburg.de

  • Office Hours: Mo, Wed, Th 09.00-12.00 Uhr, Wed + Fr 14.00-16.00
    Claudia Herold, 203-4673 Room 009

 

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User Services

Uni-Account user registration, password problems

nutzerservice@rz.uni-freiburg.de

  • Office Hours: Mo - Fr 9.00-12.00
    Anna Imbery-Dold, 203-4627 Room, 001

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Software licenses

Campuslizenzen, Softwareshop, Statistik- und Mathematiksoftware

lizenzen@rz.uni-freiburg.de

  • SPSS und SAS
    Dr. Helmut Schyle, 203-4648
  • Matlab und Mathematica
    Dr. Detlev Degenhardt, 203-4655
  • Campus licenses and University Software Shop (General)
    Dr. Detlev Degenhardt, 203-4655

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Information Services & Courses

Publication "ANRUF", University IT Services Internet sites, IT Services Courses, RRZN-Documentation

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IT-Operations in Research and Teaching

IT-Infrastructure, Management systems, Databases, Office programs, virtualization, Back-up, etc.

  • Planning for IT infrastructure and scholarly projects
    Dr. Volker-Henning Winterer, 203-4646
  • PC and Windows Support
    Bernhard Bußhardt, 203-4644
  • Linux
    Martin Walter, 203-4651
  • Text Development and Presentations
    Barbara Zimmermann, 203-4624
  • Databases (general guidance and information)
    Dr. Detlev Degenhardt, 203-4655
  • Central Database server
    mysqladmin@listserv.uni-freiburg.de
    Philipp Michels, 203-4669
  • Virtualization infrastructure
    virtualisierung@rz.uni-freiburg.de
    Philipp Michels, 203-4669
  • Backup and Archive Systems
    betrieb@rz.uni-freiburg.de
     Ulrich Gehring, 203-4671
    Bernd Willmann, 203-4665
  • Printing, Plotting and Scanning
    betrieb@rz.uni-freiburg.de 203-4618
  • Diagnosis and Reparation Services (DRD)
    Werner Suger, 203-4639

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Managed Computer Labs

Support for Windows-Workplaces (Managed IT-Service), PC-Pools (Linux & Windows), Computer labs (in IT Services and UB2)

  • Managed IT-Services (MITS) und Windows-PC-Pools
    windows@rz.uni-freiburg.de 203-4680
  • PC Lab Management and Equipment
    Matthias Scharring, 203-9877
  • University IT Services Computer Labs (Guidance for Professors)
    Thomas Minnich, 203-4617
  • University IT Services Computer Labs (Room Booking)
    Tina Dutt, 203-9461
    raumbuchung@rz.uni-freiburg.de

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Cluster and Grid Computing

Grid Computing, Black Forest Grid, Cluster

  • Distributed Computing 
    (Cluster, Grid, Handling of large data sets)
    Black Forest Grid Initiative
    Dr. Volker-Henning Winterer, 203-4646
  • Black Forest Grid Initiative
    Dr. Volker-Henning Winterer, 203-4646
    Dr. Raphael Pesché, 203-4621
  • Computer Cluster Linux
    Martin Walter, 203-4651

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Webserver, Content Management System

WWW-Server, personal websites (Omnibus),  Content management system (CMS)

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Network and Telephone

Internet Guidance and Connections, WLAN, Telephone facilities and equipment, VoIP Telephones, Cell phones for employees
technik@rz.uni-freiburg.de

University Network

  • Data lock security incl. activation and deactivation, Problem reporting for EDV Connections in the University network
    technik@rz.uni-freiburg.de
    Network disturbance 203-4630
  • Planning support for network infrastructure 
    Willibald Meyer, 203-4640

WLAN / VPN

  • Problems installing WLAN or VPN software
    General Helpdesk for Beginners UB2 und RZ)
  • Problems with Account/RAS-Password
    Helpdesk in the University IT Services
  • other questions:
    Alexander Schmidt, 203-4676
    Lars Rösch, 203-4613

Telephone technology

  • Reporting of telephone disturbances and connection failures in the University network
    Telephone Disturbance Center (Telephone devices and auxillary equipment, fax, voice over IP terminal equipment) 203-3343
  • Helpdesk for Initial Set-up incl. Answering, Forwarding, Exchange of Telephone Equipment, and Guidance for cell phones
    Guido Ruesch, 203-4105
  • Telephone Infrastructure (Administration und Guidance)
    Edgar Veits, 203-4133
    Martin Löffler, 203-4134
  • Network (Telephone)
    Guidance for Disturbances in the telephone network
    Lothar Mertink, 203-4136
    Patrick Pecquet, 203-4137

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New Media Center / University IT Services

Video conferencing, video servers, digital libraries, and rental equipment

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E-Learning Service Center 

CampusOnline Learning and Teaching Platform, Lecture recordings, Wikis for teaching, WebKit Freiburg and BSCW E-tools

servicestelle@elearning.uni-freiburg.de
Tel: 203 - 4600

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