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The University IT Services is the main establishment responsible for Freiburg University's IT infrastructure. On our websites you will find information regarding our duties and services offered.

Further instructions and information regarding our services are available in the RZ-Wiki(currently available only in German).


Current announcements

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Aug 05, 2021 05:01 PM
Malfunction: bwSync&Share: Service not available
Currently there is a malfunction of the state service bwSync&Share (as of 10:45 am).
Aug 02, 2021 04:05 PM
[Fixed 10:37] 02.08.2021 - Malfunction mail server (Communigate)
[UPDATE 10:37 am] Mail server is working again as requested. Please excuse the inconvenience. [ Original ] Since approx. 09:00h there is a malfunction of the mail server Communigate. We are working on error analysis...
Jul 27, 2021 12:15 PM
Reminder: Update wiki server today, 7/27/2021 from 9am - approx. 12pm.
We are upgrading the wiki software to the latest version Hogfather. During this time your wiki will not be accessible.
Jul 25, 2021 12:45 PM
Kernel updates TSM server next weekend
Important security patches have to be applied again. During the work no access to the TSM servers is possible.
Jul 21, 2021 04:59 PM
OTRS: Deleting old tickets
Unfortunately, in the course of an OTRS update, all tickets (including tickets with the status "open") older than one year have been irrevocably deleted.
Jul 21, 2021 04:57 PM
myAccount Reboot
The myAccount service must be rebooted at 11.15 due to an update. Thanks for your understanding.
Jul 20, 2021 08:22 AM
Information session: hybrid teaching opportunities on 7/20-21, 9 a.m.
Tuesday, 20.07. - 09:00 - 10:00h (by zoom) for lecturers/course organizers of the University of Freiburg
Jul 19, 2021 10:28 AM
myAccount maintenance breaks: 7/16 from 7 - 8:30 a.m. and from 12 - 2 p.m.
Unfortunately, the myAccount service will be unavailable tomorrow from 7 - 8.30 a.m. and from 12 - 2 p.m. due to maintenance work. Thank you for your understanding.
Jul 19, 2021 10:14 AM
Fixed: myAccount malfunction
Due to technical problems, the myAccount service is currently only available to a very limited extent. We are working on the solution of the problem!
Jul 14, 2021 04:32 PM
Change of the mail server configuration in HISinOne
In the campus management system HISinOne the configuration of the mail server was changed today at 16:10. This should solve problems with target email addresses @hotmail, @live, @outlook.
Jul 14, 2021 10:18 AM
Maintenance Announcement: Fileserver / central storage system: Exchange of a RAM module on Thursday, 15.07.21 between 16 - 17 hrs.
At one of our storage nodes a RAM module has to be exchanged at short notice. Therefore, the affected node will be shut down next Thursday, the 15.07.21 from 16 o'clock. The maintenance work will take about 30 -...
Jul 14, 2021 10:15 AM
bwLehrpool: Wikis and updated documentation
As part of the ongoing update of bwLehrpool documentation, the RZ's bwLehrpool wiki pages have been streamlined to include references to the cross-university bwLehrpool state service wiki.
Jul 13, 2021 05:37 PM
HISinOne available again
The campus management system HISinOne is available again after a successful update.
Jul 12, 2021 09:49 AM
Due to update in Nextcloud bwSync&Share probably not reachable on 14.07. from 18:00 to 20:00 o'clock
A necessary update must be imported. We ask for your understanding for the inconvenience.
Jul 09, 2021 03:52 PM
Tuesday, July 13 from 4 pm for approx. 2 hrs - HISinOne maintenance
The campus management system HISinOne (producitv, demo, active test) is not available on Tuesday, July 13 from 4 pm for approx. 2 hrs due to necessary extensive maintenance.
Jul 08, 2021 03:07 PM
2021-07-08T07:15: Malfunction in the bwCloud (Update: 10:20 a.m. fixed)
Since 2021-07-08 - 07:15, the bwCloud has been partially out of service due to a large-scale fault (severe fluctuation in the city area, which affected some fuses in Machine Hall II in the RZ). Investigations are...
Jul 08, 2021 03:04 PM
08.07.2021 at approx 7:38 Power disturbance across Freiburg
Due to the short-term power outage in Freiburg, there are isolated disruptions in the network area and in the central services of the university.
Jul 08, 2021 03:03 PM
Malfunction (fixed): bwSync&Share: Service not available
Currently bwSync&Share is not available due to a database error.
Jul 08, 2021 03:02 PM
Mail server available again
The mail server is available again after a short outage.
Jul 05, 2021 03:09 PM
myAccount: Reset password disturbed
Unfortunately, passwords cannot be reset in myAccount at the moment. We are working on a solution to the problem.
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