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Student Helpdesk

Here you can find support for IT-related problems

Can’t enter the University’s wireless network on your laptop? Have questions regarding the Uni-Account? Or simply need some guidance from IT student ‘experts’? Then come to our student helpdesk in the University IT Services or in the "Kollegiengebäude II. We can also explain how the Univeristy IT Services work in order to help you manage in the future.

The helpdesk is available Monday through Friday in the University IT Services Building (address is Hermann-Herder-Straße 10) These students are available to answer questions while you are using the computer labs.However, if experiencing more serious problems with your laptop (such as defects or viruses), we recommend directly contacting the computer company or  any professional computer service center.

Helpdesk in the University IT
Rechenzentrum
Hermann-Herder-Str. 10
Services in Room  002 :

Mo – Fr during semester:
        17.00h – 20.00h

Mo – Fr during semester break:
        17.00h – 20.00h

phone: 0761.203.4620


Helpdesk in "Kollegiengebäude II"
(KG II, 4th level):

Mo – Fr:
    09.15h – 12.00h
    13.00h – 16.00h
    17.00h – 20.00h

Benutzerspezifische Werkzeuge